Mercari item arrived damaged.

I am just wondering what I should do. I am the seller, the item arrived to the buyer damaged and I am fine with accepting the return on it. Based in what I have read about the Shipment Protection policy I feel like Mercari will be of no help with any reimbursement for the damage in transit, however...it will also be nearly impossible for the buyer to return it item without it getting even MORE ...This happened to be a quite an expensive item around $200 so when Mercari sent me an email saying the item was reported damaged it made me very anxious. Mercari didn't provide any further details and only said the item was damaged in transit and I messaged the buyer out of worry.Reply. ZealousZen88 • 1 yr. ago. When an item that I sold on Mercari was damaged in transit, I received an email from Mercari letting me know that the buyer filed a claim for the damaged item and they were reviewing the buyer's inquiry. It also stated that because I shipped with a Mercari prepaid label, my order was eligible for coverage at ...Let your buyer know that the item is not as described in the listing before shipping the item. If you or your buyer are not comfortable with the change in condition and the item has not shipped, you can cancel the transaction and the buyer will receive a refund. If you and your buyer decide to go through with the transaction, please keep in mind that your buyer will be able to request a return ...

3- Cooperate with Mercari: If you believe the return request is justified, it’s best to cooperate with Mercari’s customer support team. They will assess the case based on the provided evidence and may decide in favor of the buyer. 4- Seller’s Review Period: Once you agree to the return, the buyer will ship the item back to you.All of the carriers have $100 of coverage by default. if you used their labels they're the only ones that are able to file the claim for the insurance money. Ship on your own you'll have to file the claim yourself with fedex. I would go through Mercari's process first if you are unsure, as I've heard stories about going to the third parties ...Shipping Question. This is my first time as a seller that an item arrived damaged-I sold the buyer a mermaid doll and though I wrapped it in plenty of bubble wrap it arrived with the …

Here’s how you can do it: Log in to your eBay account and find the purchase history section. Click on Return this item. Select the reason for returning the item. Attach the photos showing the damage. Click on Send. Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem.

As someone that's always worked in customer service, aside from Etsy, I highly recommend replacing the item. Items getting damaged during shipping happens all the time. Maybe include in your shop policy that you'll only do a replacement for damaged items if a customer provides picture of the original packaging. 4. itsdan159.Shipping says arrived but I don't have any package. I am both a buyer and seller on Mercari and I've rarely had issues. I bought an item from someone for about $30. It says it arrived yesterday via tracking, but I don't have anything. I checked my mailbox as well as with my neighbors, and nothing. I contacted customer service and they ...Being you got an email confirming your package was picked up I would assume you could file a claim for a lost package. Even if it wasn't scanned you have proof it was picked up & our of your hands if something happened. Good luck. i doubt usps will be able to help them they go off the tracking history on the package.77K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…Considering your item was damaged, you’d file for a return and give all of the appropriate pictures and information, wait for it to be approved, then send it back and receive a refund. Ultimately it comes down to the item not being sufficiently packaged that caused it to arrive damaged. You only have two options: file for a return or rate the ...

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Damaged package. Seller used pieces of an old box to wrap a big bottle of cologne with barely any tape. ... r/Mercari • Item arrived broken and this is the response from seller (Context in comments) ... Just a rant. Some people on Mercari can be so infuriating, and the support team isn't helpful either. r/Mercari ...

But, if there is any time that it is 100% your responsibility to refund, it's when the item arrived damaged. Make them happy and refund them. Also, if you want the item back you'll have to find a way to pay for the return. I'm not sure how you can't refund unless you spent the funds before ensuring everything was clear from purchase to delivery.Mercari also provides support if items are lost or damaged during shipping. ... Mercari takes part in industry groups and government associations, and uses the knowledge gained regarding recent trends in prohibited items, such as counterfeit items and medical supplies, items with safety issues, and fraudulent transactions, to keep our policies ...It's not necessarily lost, it's just not updating. What you need to do is start a missing package report with usps. That normally shakes it loose. Also let your buyer know that you're keeping tabs on it. If your package truly does get lost and is never seen again, and you have a Mercari/ USPS label, Mercari will take care of it.Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari's Help Desk for solutions ...Some items on our site are shipped and sold directly from the sellers. If the damaged item was shipped and sold directly from the seller, you will see the option to "Contact the Seller" on the Order Details page. Contacting the seller will result in a faster resolution, as Macy's cannot process returns or exchanges for these items.

Once it is reviewed by Mercari (it may take a while, the system is really sloggy right now - expect 5 - 7 days minimum) you should be approved and if the seller chooses to get the item back, you will be provided with a shipping label to return the item. (Mercari pays for the return shipment.)Buyer received my item, it was damaged in transit, now I have this to deal with. EXPERIENCE. He then proceeds to return it, the case arrives in even worse condition than before and the disc is missing. I guarantee that Mercari support will not side with me, and I just love their generic copy/paste response.When Black Friday arrives, there’s always one retailer that really stands out: Walmart. Each year, Walmart unveils incredible deals – and some of those deals bring popular products...Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. ... Damaged in Transit. For items damaged in transit, support requests must be filed within 3 ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.' ... Same, I could see the photos and respond with evidence when I had an item arrive broken. I recommend stating it was package according to Mercari’s packaging guidelines - that’s what ...Mercari responds to BBB complaints, so ignore people that chatter about "BBB is yelp for old people, hurr durr." You want to complaint in front of as many eyes as possible. If it progresses and auto rates, and if Mercari doesn't help you, file a complaint with the California AG as well as an IC3 complaint.

evieeeeeeeeeeeeeee. •. in a sense both yes and no - the shipping company is the one responsible for the damage and can be claimed against for compensation, but the main responsibility comes down on the seller to seek reimbursement from the shipping company... for example if the seller decided not to contest it with the shipping company, they ... buyer received damaged item. i recently sold a locket on mercari, it was actually my first sale ever lol. i packed the locket with a straw around the chain so that it wouldn't get tangled, but still had enough room for the chain to be flexible. i then put the necklace inside an envelope, surrounded the envelope with bubble wrap, and then put ...

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... ADMIN MOD "damaged" item wants return, what do i do . SELLING So someone bought an older samsung lcd 32" for like 30$ i wrapped it carefully , took apart stand , padded and all. Shipped via ups . Buyer says tv on arrival was damaged. And it ...Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... triple - checked to make sure the item was not damaged or anything along the lines before sending it out. Upon doing so, I shipped the item with a lot of bubble wrap, and secure packaging overall. The item arrived to the buyer, and by some ...2 other times they covered my sales. One time item was actually delivered and the buyer even said so but they still got refunded because the tracking was like this for days. Another time was for a Blythe doll of $150, the buyer never reply when I asked if they got the doll. Eventually I had to contact Mercari to get paid.Here's how you can do it: Log in to your eBay account and find the purchase history section. Click on Return this item. Select the reason for returning the item. Attach the photos showing the damage. Click on Send. Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem.Business, Economics, and Finance. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Crypto

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I sold an eyeshadow palette, and it arrived to the buyer broken. What should I do? I believe the buyer, and don't think she's trying to scam me at…

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Returned an damaged item after seller not aware of the condition of the item, and this happened… I did noticed that the tracking is still for the shipment to get to me? What can I do now…The price this buyer paid, while 4x the original retail, was still more than fair based on what this item tends to go for among collectors. So, within 5 minutes of FedEx delivering it today, she leaves me my first (out of 100+ seller ratings) poor rating and claims I took forever to ship, that it arrived damaged and broken and poorly packaged.It arrived today and tag says Size 8. It fits very big and is pretty clearly not a 0-2. It also has significant (to my mind) damage not disclosed -- the inner lining is completely detached from the wool part of the coat and hangs freely to where you can see it hanging down under the bottom edge of the wool.When it comes to purchasing used car parts, one of the most common items that people look for is a used car bumper. Whether you need a replacement for a damaged bumper or want to u...I know as a buyer I would be a little worried if I had ordered an expensive item and then suddenly I was unable to track it. I hope Mercari fixes it. This is some kind of bug and they could fix it really easily if they just had the “view tracking” button go to a page that showed the carriers tracking number.I recently got a bunch of items - one of them was destroyed in transit, the others are fine. The key thing is: the seller bought their own label, and…Received Damaged Item . BUYING I purchased a $500 handheld gaming system that was listed as "like new." It just arrived today and I opened the box and the item was literally thrown into the ups box with nothing more than some brown paper, not covered and the box the device came in it's self was slightly opened not taped shut. ...Scam buyers will purchase items and attempt to use payment methods that aren't approved through Mercari, offer sob stories to entice sellers to lower prices, claim products arrived damaged, send back items damaged when sellers have sent out undamaged goods, etc.Hi all! I'm a new seller on Mercari, shipped out a (very well-packed) order using a label purchased through their system (Fedex SmartPost) and it was…So if your package has been scanned and lost by USPS, Mercari will release your funds and also refund the buyer. I don’t think the transaction is eligible for a review afterwards so you shouldn’t have to worry about a bad review! I (seller) have a similar issue of my package being lost in transit. It was stuck at "In-transit" since 7/5/20 ...This happened to be a quite an expensive item around $200 so when Mercari sent me an email saying the item was reported damaged it made me very anxious. Mercari didn't provide any further details and only said the item was damaged in transit and I messaged the buyer out of worry.

I'm sure this brand new seller is likely use to platforms like Tophatter or wish. U claim its been damaged in transit, they automatically refund within seconds and u keep item. Once mercari informs buyer they must return all items, they'll either cancel the request and rate, or they'll keep certain items (or all) and screw seller. Sold item, sent item, it got damaged in transit upon buyer receiving it. They file claim, they get refunded, I get a VERY specific email stating “your item arrived damaged, but not too damaged for it to be sent back to you.” Listing then is deleted THEN put back up and simply deactivated (yes in this order) by Mercari. Buyer received damaged item, wants partial refund . Hi everyone. I shipped an item and the buyer claimed it came damaged. They said they plan on keeping it and could fix it themselves, but was wondering I can give them a partial refund. ... Don't do anything outside of an official "claim" refund/return policy through Mercari. Reply ...Item damaged in transit by USPS, arrived to buyer with a note saying USPS damaged it, Mercari claiming i am at fault due to insufficient packaging SELLING I’m looking to go on Twitter to talk to a real repas suggested by many users here; what else should I have to prove my claim other than the buyers pictures, screenshots of our conversation ...Instagram:https://instagram. first class jewelry and loan houston Change Announcement 12/18/2023 Each year, shipping and delivery carriers review their pricing and make rate adjustments to account for cost fluctuations, inflation, and increased demand. Since carrier rates are changing, shipping fees for Mercari prepaid labels are also changing for certain weights starting January 18, 2024. This year, Mercari rate changes include some price decreases for ... cast of chris plante the right squad More questions about Mercari. I can't figure out how to request a refund for an item that arrived damaged/broken. All I find on the website are FAQs. Very very frustrated and angry; I purchased some Mens Nike jackets for Christmas. The last one sent on 12/20/22 was supposed to be new/like new. It arrived with stains and had been?This happened to be a quite an expensive item around $200 so when Mercari sent me an email saying the item was reported damaged it made me very anxious. Mercari didn't provide any further details and only said the item was damaged in transit and I messaged the buyer out of worry. haskins settlements Hi all! I'm a new seller on Mercari, shipped out a (very well-packed) order using a label purchased through their system (Fedex SmartPost) and it was… women wardrobe malfunction Causes or threatens to damage Mercari’s reputation; Violates the terms of any bank, card or electronic funds transfer network; ... The list of Prohibited Items may be updated from time to time at Mercari’s discretion. Examples of items that fall under certain categories may also be expanded to provide better communication and context to our ...Resell for long enough and your bound to get a few of these cases from time to time. In this video, I review a few current, not-so-fun cases where buyers rec... bacon jam recipe valerie bertinelli What Are The Rules For Returns On Mercari? The rules for returns are straightforward but firm. To be eligible for a return, buyers must act within the critical 72-hour window following delivery. The item must match one of the specific return-eligible conditions, such as being significantly different from the listing or arriving damaged.evieeeeeeeeeeeeeee. •. in a sense both yes and no - the shipping company is the one responsible for the damage and can be claimed against for compensation, but the main responsibility comes down on the seller to seek reimbursement from the shipping company... for example if the seller decided not to contest it with the shipping company, they ... gifts that come in small boxes nyt The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... triple - checked to make sure the item was not damaged or anything along the lines before sending it out. Upon doing so, I shipped the item with a lot of bubble wrap, and secure packaging overall. The item arrived to the buyer, and by some ...Business, Economics, and Finance. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Crypto mercury outboard lower unit rebuild kit When it comes to purchasing used car parts, one of the most common items that people look for is a used car bumper. Whether you need a replacement for a damaged bumper or want to u...Each item was under 1lbs so individually they would have shipped as USPS first class. When the buyer bundled the items, I was expecting a UPS label since the items combined would be over 1lbs. But I still got a first class label with the weight of 15oz. Mercari customer service was really quick to reply and tell me that I wouldn't be charged ... ge air conditioner reset filter Mercari support keep getting worst with claims. Just had someone request return and he return it used, damage and in a used trash bag with no kind of protection. My item was brand new but I end up with a damage item that look like it got abuse by a 2 year old kid.Damaged package. Seller used pieces of an old box to wrap a big bottle of cologne with barely any tape. ... r/Mercari • Item arrived broken and this is the response from seller (Context in comments) ... Just a rant. Some people on Mercari can be so infuriating, and the support team isn't helpful either. r/Mercari ... ascend fairview heights hours My purchase never arrived Item details 10" pioneer sub ID: m891***** Hi Andiel Suarez Lopez, The seller has confirmed your order for 10" pioneer sub! Expect a shipping confirmation email in the next 3 business days. ... Received damaged item Mercari help center has no way to report it to them. Only a brief statement to contact the … demolition ranch dressing Soon, the arrival experience of international travelers landing in Seattle will be streamlined — and far more pleasant. Airports like to boast that they serve as the front doors to... publix super market at forest square photos Mercari approved the buyer’s return request, so Mercari gave me $200 under their shipping protection guidelines. However, I still lost $190 on this transaction, so I’m going to file a claim with UPS. The buyer provided me with the pictures of the damaged package that I will use in my UPS claim.No shipping required. Prime Day, Amazon’s shameless annual bonanza of random discounts on largely niche items, has arrived. If your house is already full to brimming with flat-scre...Item was shipped to the wrong address. I've looked around and found multiple posts of this happening from the buyers perspective as it just happened to me. When buying something on Mercari, if you enter a new "Home Adresss" on the purchasing page, it will send the package to the default address on file instead of the one you just entered. Tried ...